Important Notice: Your use of any service or resource provided by Annette’s Virtual Solutions, LLC including our website, www.annettesvirtualsolutions.com denotes your complete agreement with and acceptance of these terms and conditions.

Geographic Statement: Annette’s Virtual Solutions, LLC is a United States based company trading in several countries throughout the world with local freelance or full time Virtual Assistants in the United States only.

Our service and these Terms and Conditions of Service shall be governed by and construed in accordance with the laws of The United States and the parties hereby submit to the exclusive jurisdiction of the U.S. courts.

Annette’s Virtual Solutions, LLC is licensed and registered by the state of Florida in the city of Fort Lauderdale and provides services throughout the world with a core team of contractors, sub-contractors, agents, and freelancers of virtual assistants.

Our service and these Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Florida and the parties hereby submit.

The currency of business is US Dollars.  All invoices and payable charges for our service originates from the United States and, as such, we are a US based company.

1. DEFINITIONS

1.1 “Buyer” means the individual or organization who buys or agrees to buy the services from Annette’s Virtual Solutions, LLC.

1.2 “Subscription” means the subscription package the Client or Buyer purchases for the provision of Services incorporating these Terms and Conditions.

1.3 “Services” means the virtual assistant services (administrative, technical, social, academic, etc.) that the Client agrees to buy from Annette’s Virtual Solutions.

1.4 “Supplier” means Annette’s Virtual Solutions, LLC that owns and operates the company.

1.5 “Terms and Conditions” means the terms and conditions for the provision of Services set out in this agreement and any special terms and conditions agreed in writing by Annette’s Virtual Solutions, LLC.

1.6 “Website” means www.annettesvirtualsolutions.com and any subdomains therein.

1.7 “Billing Day” means the monthly anniversary of the original signup, upon which further monthly subscription fees will be taken. If the original Billing Day is not available in a future month (for example 1st) the fees will be taken on the first working day of the month.

1.8 “Signup Form” means the online web page where the subscription to be purchased is chosen, the price of each task purchased is agreed, the agreement to Annette's Virtual Solutions, LLC terms and conditions is made and the Buyer’s initial purchase is made.

2. CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights when buying as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the provision of Services by Annette's Virtual Solutions, LLC to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Annette's Virtual Solutions, LLC.

2.4 Any complaints should be addressed to info@annettesvirtualsolutioins.com.

2.5 Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

2.6 Nothing in these Terms and Conditions shall be taken to confer any rights to Third Parties.

3. ORDERING

3.1 All subscriptions for Services shall be deemed to be an offer by Supplier to purchase Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept a subscription for any reason.

4. PRICE AND PAYMENT

4.0 The price of the Services subscription shall be stipulated on the Site and exclusive of tax.

4.1 Once contract is signed between the Buyer and Annette's Virtual Solutions, LLC a Credit Authorization Form will be submitted to the Buyer to process payment for the full monthly cost of retaining Annette's Virtual Solutions, LLC package rate of client's choice using a debit or credit card before the work starts. Once the Buyer is satisfied with completion of work and wish to retain Annette's Virtual Solutions, LLC with client's authorization, Annette's Virtual Solutions, LLC will charge the Buyer's debit card or credit card on the first of each month. All payment due under this agreement will be paid in full without deductions or offset.

4.2 Where applicable, if any payment is not paid on time, payment rejected, or payment refused, the amount owing will be treated as overdue and Annette's Virtual Solutions, LLC will be entitled immediately to cease or suspend the provision of the relevant Service until payment has been received and all completed work will be held until payments to Annette's Virtual Solutions, LLC is satisfied.

4.3 Annette's Virtual Solutions, LLC reserves the right to refer unpaid and overdue invoices to an accredited debt collector of Annette's Virtual Solutions', LLC choosing, which may incur additional fees to the Buyer.

4.4 Subscription fees are paid in full on the Buyer’s Billing Day at the beginning of the monthly period.

4.5 Fees for additional work requested by the Buyer more than the current subscription package are due prior to any additional work commences and can be made via credit or debit card.

4.6 Refunds are available solely at the discretion of Annette's Virtual Solutions, LLC.

4.7 The named account holder agrees to personally guarantee and underwrite all and any debts owed to Annette’s Virtual Solutions, LLC during the relationship. By entering into this agreement, you agree that Annette's Virtual Solutions, LLC can recover all and any debts outstanding from you, the Supplier personally in the event that your trading entity, regardless of form, fails to settle the debts directly with Annette’s Virtual Solutions, LLC.

5. PERFORMANCE AND TERMINATION

5.1 Annette's Virtual Solutions, LLC shall perform the Services with reasonable skill and care, making every effort to complete the work according to expectations. However, the Supplier, Annette's Virtual Solutions, LLC does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. Annette's Virtual Solutions, LLC may have to suspend the Services for repair, maintenance, or improvement. If so, the Supplier will restore them as quickly as reasonably possible.

5.2 The Services are subject to an initial contract period of one-month and shall continue thereafter on a rolling one-month contract until terminated in accordance with clauses 5.3 and 5.4.

5.3 Subject to clause 5.2, either party may terminate this agreement (as it pertains to  some or all of the Services) at any time for any reason by giving notice to the other one full month’s written notice in the case of Monthly Subscriptions, or written notice no later than 1 month prior to the end of the Annual Subscription. Any payment due remains payable. Should notice be given part way through a billing period, notice is deemed to start on the Customer’s next Billing Day. Should the account be terminated by the Buyer, account information will be required for account security purposes. After the end of the paid-for period, the Buyer will have no further access to the account and all data relating to the Buyer may be deleted within one month.

5.4 Annette's Virtual Solutions may terminate this agreement (as it pertains to some or all of the Services) or suspend some or all of the Services immediately on written notice if the Buyer breaches any term of this agreement, and any payment due remains payable and, if already paid, will be non-refundable.

5.5 The Supplier, Annette's Virtual Solutions may terminate this agreement (as it pertains to some or all Services) or suspend some or all of the Services should the Buyer become financially insolvent.

5.6 The Buyer may not use Annette's Virtual Solutions' service to arrange or in relation to any illegal or immoral activity.

5.7 The Buyer agrees that Annette's Virtual Solutions is not a recruitment agency or introducer and does not search or specifically select staff or third parties on behalf of the Buyer and therefore relevant recruitment agency laws and regulations do not apply to Annette's Virtual Solutions. 

5.8 The Buyer agrees that Annette's Virtual Solutions will use vetted, interviewed, and approved Virtual Assistants to fulfill the Buyer’s workload, task, and project requirements.

6. RIGHTS OF SUPPLIER

6.1 Annette's Virtual Solutions reserves the right to periodically update any prices shown on the Website, which cannot be guaranteed for any period. The Supplier shall make every effort to ensure any prices shown are correct at the point at which the Buyer purchases a subscription.

6.2 If Annette's Virtual Solutions updates the price paid by an existing Buyer, notice shall be provided to the email address held on record for the account no less than one full month prior to the change taking effect in the case of monthly subscriptions and at least one month prior to the renewal of annual accounts.

6.3 Annette's Virtual Solutions reserves the right to withdraw the Services from the Website at any time.

6.4 Annette's Virtual Solutions shall not be liable to anyone for withdrawing the Services from the Website or for refusing to process an order.

6.5 Annette's Virtual Solutions may assign their rights to a third party after giving 30 days’ notice to the Buyer via their account.

7. AGE OF CONSENT

7.1 Where the Services provided involve the purchase of articles which may only be purchased by persons of a certain age the Buyer will be asked when placing the order to declare that they are of the appropriate legal age to purchase the articles.

7.2 If Annette's Virtual Solutions discovers that the Buyer is not legally entitled to order certain Services or articles, Annette's Virtual Solutions shall be entitled to cancel the order immediately, without notice.

8. CANCELLATION WHEN BUYING AS A CONSUMER

If purchasing, the Buyer has the right to cancel the subscription by notice in writing at any time before seven working days have passed from the day after the subscription was made. If, however, Annette's Virtual Solutions starts to perform its work on a posted task to be paid from the subscription before the Buyer exercises this right to cancel, the right to cancel is lost in the amount of that committed to the task which has been started.

9. LIMITATION OF LIABILITY

9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by Annette's Virtual Solutions the remedies of the Buyer shall be limited to damages, which shall in no circumstances exceed the regular monthly subscription price of the Services paid by the Buyer and Annette's Virtual Solutions shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of Annette's Virtual Solutions for death or personal injury resulting from the negligence of Annette's Virtual Solutions or that of Annette's Virtual Solutions agents or contractors and sub-contractors.

9.3 To the extent permitted by law, Annette's Virtual Solutions shall not be liable to the Buyer as expressly provided for in this agreement and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise to the customer.

9.3a Annette's Virtual Solutions will not be responsible for any damages the Buyer’s business may suffer.

9.3b Annette's Virtual Solutions makes no warranties of any kind, expressed, or implied for the services provided.

9.3c Annette's Virtual Solutions is not responsible for any loss of data resulting from delays, non-deliveries, wrong delivery, and all service interruptions caused by Annette's Virtual Solutions and its contractors. Annette's Virtual Solutions cannot guarantee that the service will be uninterrupted, error-free, or meet the Buyer’s requirements.

9.3d Annette's Virtual Solutions is not responsible for any loss or damages the Buyer or Buyer’s business may suffer as a result of a fraudulent or negligent activity carried out by any agent, person, freelancer or company working in association with or on behalf of Annette's Virtual Solutions. The Buyer accepts all responsibility and risk for sharing any sensitive data, including financial or payment information, with any agent, person, freelancer, or company working in association with or on behalf of Annette's Virtual Solutions. Annette's Virtual Solutions does not recommend the sharing of credit card information. If credit card information is shared Annette's Virtual Solutions suggest use of secure agreed upon methods. Annette's Virtual Solutions accepts no responsibility for personal information shared by Buyer during and prior to doing business with Annette's Virtual Solutions. 

10. WAIVER

No waiver by Annette's Virtual Solutions (whether express or implied) in enforcing any of its rights under this agreement shall prejudice its rights to do so in the future.

11. FORCE MAJEURE

Annette's Virtual Solutions shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, flood or failure of any communications, telecommunications or computer system, and Annette's Virtual Solutions shall be entitled to a reasonable extension of its obligations.

12. SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by arbitration such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

13. CHANGES TO TERMS AND CONDITIONS

13.1 Annette's Virtual Solutions shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase until the Buyer’s monthly renewal of the Services occurs.

13.2 Monthly renewal of the Services will be subject to Annette's Virtual Solutions' then current Terms and Conditions.

13.3 Notification of changes to these Terms and Conditions will be made to the Buyer’s account.

13.4 Annette's Virtual Solutions shall be entitled to alter the price of the Services provided at any time. Price changes will take effect in the next billing due, providing 10 business days’ notice has been provided within the Buyer’s account.

14. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of the State of Florida and the parties hereby submit mandatory individual arbitration to resolve disputes.

SCHEDULE - SPECIAL CONDITIONS

1. Annette's Virtual Solutions acts as an agent when arranging services for the Buyer.

2. Annette's Virtual Solutions operates a vetting procedure for all services arranged for the Buyer – however, Annette's Virtual Solutions cannot guarantee the quality of the services arranged as an agent. The Buyer may need to agree to the terms and conditions of the external supplier for the services to be arranged.

3. The Buyer acknowledges that to arrange for the provision of products and services for the Buyer, it may be necessary for Annette's Virtual Solutions to provide a third party with the Buyer’s details.

4. Annette's Virtual Solutions may contact the Buyer by online customer portal, email, and post – the Buyer can request that contact from Annette's Virtual Solutions via a specific means ceases by contacting us to request this at info@annettesvirtualsolutions.com. 

5. The Buyer will notify Annette's Virtual Solutions immediately if the security of their account has been compromised or if an authorized person leaves their employment.

6. The Buyer is granted a non-exclusive license to access Annette's Virtual Solutions' software and systems on the servers – all intellectual property remains that of Annette's Virtual Solutions.

7. Annette’s Virtual Solutions is not an employment agency, recruitment organization or introducer.

8. The Buyer or any of its officers, employees or associates may not at any time (either during or within five years of the last provision of service by Annette's Virtual Solutions) solicit, encourage or induce any contractor, sub-contractor, agent or freelancer who is engaged in (or has been engaged in) a commercial relationship with Annette’s Virtual Solutions to contract with, be employed by, be rewarded by or paid by The Buyer or any of its officers, employees or associates – either directly or indirectly*. Should the Buyer or any of its officers, employees or associates breach this term, a fee of not less than three thousand five hundred dollars ($3,500.00) will become payable to the Supplier immediately. Annette's Virtual Solutions will invoice the Buyer for this fee if it has a reasonable suspicion that the Buyer is in breach of this agreement. If the Buyer provides evidence that this agreement has not been breached Annette's Virtual Solutions will cancel the invoice.  Including but not limited to other companies controlled by, owned by, or associated with Annette’s Virtual Solutions or any of contractors, sub-conbtractors, agent or freelancer of Annette’s Virtual Solutions, officers, or associates.

9. Annette's Virtual Solutions will not be able to complete tasks that involves the installation or use of specialist software at their end unless agreed in advance by the Buyer.

REFUND POLICY

Refunds will be given at the sole discretion of Annette’s Virtual Solutions.